1. Information we collect
When you place an order or contact us, we collect the information you provide directly: name, email address, shipping and billing addresses, institution, and order contents. Payment card details are handled by our payment processor and never stored on our servers.
2. How we use your information
We use your information to fulfill orders, ship products, provide customer support, issue certificates of analysis, and communicate about your account or order. We do not sell personal data.
3. Cookies and analytics
BioPeps uses essential cookies to operate the shopping cart and checkout. Aggregated analytics may be used to improve the site experience — no personally identifying information is shared with third parties for marketing purposes.
4. Data retention
Order records are retained as required for accounting and tax purposes. You may request deletion of your customer account at any time by contacting us; some records may be preserved where legally required.
5. Your rights
Depending on your jurisdiction (e.g. GDPR, UK GDPR, CCPA), you may have rights to access, correct, or delete the personal data we hold about you. Contact us at hello@biopeps.com to exercise these rights.
6. Security
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, or disclosure.
7. Contact
Questions about this policy? Email hello@biopeps.com and our team will respond within one business day.
